SHL OPQ32 Occupational Personality Test

76 Example Questions & Indicative Answers for the SHL OPQ32 Occupational Personality Questionnaire

Understand how the forced-choice format works, what the 9 competencies measure, and how your responses translate into a score.

76Practice Triads
9Competencies Assessed
OPQ32SHL Framework

What is the SHL OPQ32 Occupational Personality Questionnaire?

The SHL OPQ32 (Occupational Personality Questionnaire) is one of the world's most widely used psychometric tools for assessing Occupational Personality. It maps 32 behavioural characteristics that influence performance at work and gives employers a structured picture of how a candidate is likely to behave in a professional setting.

The questionnaire is used by thousands of organisations across more than 60 countries to evaluate both candidates and existing employees. Public sector bodies, large corporates, and government agencies use it as part of their recruitment and development processes.

A key variant — used extensively in public sector hiring — presents candidates with 76 triads of behavioural statements and asks them to rank the statements within each triad. This version specifically measures alignment with a defined set of workplace competencies, rather than all 32 OPQ dimensions.

Key fact: There are no right or wrong answers in a personality or behaviour questionnaire. The system measures how consistently your rankings reflect each competency — not whether you answered "correctly." That said, understanding what the tool measures helps you respond authentically and strategically.

How the Forced-Choice Format Works

The SHL OPQ32 uses a forced-choice ipsative format. This means you are never asked to rate yourself on a scale — instead, you are always choosing between options. This design reduces the ability to fake answers and makes response patterns more informative.

In the 76-triad version, each question works like this:

  1. You are shown three behavioural statements (A, B, and C).
  2. You choose which statement represents you most.
  3. From the two remaining statements, you choose which represents you more.
  4. This produces a full ranking: 1st, 2nd, and 3rd place for that triad.

The result across all 76 triads is a detailed behavioural profile that shows which competencies appear most prominently in your self-reported work style.

The 9 Competencies Assessed

In the public-sector variant of this questionnaire, the 76 triads collectively measure nine core workplace competencies. Every statement in the questionnaire is linked to one or more of these competencies.

🎯
Results Orientation
Focused on achieving goals; works with persistence and efficiency
🤝
Teamwork
Collaborates effectively; respects diverse perspectives
🧭
Leadership
Takes initiative; motivates and guides others
⚖️
Professionalism & Integrity
Upholds ethical standards; acts with consistency and honesty
🔄
Adaptability
Flexible when conditions change; open to new approaches
📅
Organisation & Planning
Manages time and priorities effectively; meets deadlines
💡
Problem Solving & Creativity
Generates solutions; thinks analytically and innovatively
📚
Knowledge Management
Seeks growth; shares expertise and learns from experience
🙋
Customer/Citizen Orientation
Prioritises the needs of those being served; responsive and empathetic

How Your Score is Calculated

Each behavioural statement is pre-linked to one or more of the nine competencies. As you rank statements across all 76 triads, the system accumulates points for each competency based on how often you prioritise statements connected to it.

The scoring logic works roughly as follows:

  • 1st choice: highest points (e.g. 2 points)
  • 2nd choice: fewer points (e.g. 1 point)
  • 3rd choice: 0 points

After all 76 triads, each competency has accumulated a raw score. These are then normalised and compared against a benchmark profile (such as the "ideal public sector employee" profile). The result is a percentage alignment score for each competency.

Example Score Calculation

Suppose the "Teamwork" competency is linked to 12 statements across the questionnaire. The maximum possible score for those statements is 24 (if you always ranked them 1st: 2 × 12 = 24). If your total for those statements was 15 points:

CompetencyYour ScoreMax ScoreAlignment %
Teamwork (example)152462.5% — moderate
This would indicate "Teamwork" is moderately developed relative to the benchmark profile.

The final overall score is the average of the nine individual competency alignment percentages. For example, if your nine scores average to 75.3%, that becomes your composite result.

76 Example Triads with Indicative Answers

Below are 76 realistic practice triads built around the OPQ32 behavioural framework and the nine competencies listed above. Each triad is followed by indicative rankings. Remember: these reflect one interpretation of how a high-performing professional might rank them — your authentic responses will differ, and that is expected.

How to use these: Work through each triad and decide your own ranking before looking at the indicative answer. Notice where your instincts differ — that's where self-reflection is most valuable.

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#1 Triad 1
A
I think about the long-term implications of my decisions.
B
I remain polite even when others are rude to me.
C
I adapt my behaviour according to the specific situation I'm in.
Indicative ranking:
A Professionalism & Integrity
B Leadership
C Adaptability
#2 Triad 2
A
I respect the different opinions of others.
B
I share my knowledge with colleagues.
C
I consistently meet deadlines.
Indicative ranking:
A Teamwork
B Knowledge Management
C Results Orientation
#3 Triad 3
A
I listen carefully when others are speaking.
B
I suggest improvements to processes.
C
I follow rules regardless of personal gain.
Indicative ranking:
A Teamwork
B Problem Solving & Creativity
C Professionalism & Integrity
#4 Triad 4
A
I ask for feedback in order to improve.
B
I make decisions even in difficult situations.
C
I take care to honour my commitments.
Indicative ranking:
A Knowledge Management
B Leadership
C Results Orientation
#5 Triad 5
A
I collaborate easily with a wide variety of people.
B
I follow instructions carefully.
C
I can change my mind when new information emerges.
Indicative ranking:
A Teamwork
B Organisation & Planning
C Adaptability
#6 Triad 6
A
I make sure my decisions are well-evidenced.
B
I frequently help colleagues who need support.
C
I set realistic goals.
Indicative ranking:
A Professionalism & Integrity
B Teamwork
C Organisation & Planning
#7 Triad 7
A
I handle changes and new demands with flexibility.
B
I encourage others to reach their goals.
C
I focus on completing my work effectively.
Indicative ranking:
A Adaptability
B Leadership
C Results Orientation
#8 Triad 8
A
I explore alternative solutions before deciding.
B
I recognise learning opportunities when they arise.
C
I always act in accordance with respect and values.
Indicative ranking:
A Problem Solving & Creativity
B Knowledge Management
C Professionalism & Integrity
#9 Triad 9
A
I work well under pressure.
B
I share my experience with others.
C
I take initiative without being asked.
Indicative ranking:
A Results Orientation
B Knowledge Management
C Leadership
#10 Triad 10
A
I think creatively when faced with difficulties.
B
I actively participate in team meetings.
C
I organise my time and priorities well.
Indicative ranking:
A Problem Solving & Creativity
B Teamwork
C Organisation & Planning
#11 Triad 11
A
I draw on my experience to support decisions.
B
I recognise and correct my mistakes.
C
I contribute to a harmonious team atmosphere.
Indicative ranking:
A Knowledge Management
B Professionalism & Integrity
C Teamwork
#12 Triad 12
A
I set clear goals before starting work.
B
I maintain a positive attitude when difficulties arise.
C
I motivate others to give their best.
Indicative ranking:
A Organisation & Planning
B Adaptability
C Leadership
#13 Triad 13
A
I place emphasis on the quality of my work.
B
I act with integrity even in difficult situations.
C
I collaborate to achieve shared goals.
Indicative ranking:
A Results Orientation
B Professionalism & Integrity
C Teamwork
#14 Triad 14
A
I communicate clear and well-reasoned views.
B
I recognise the needs of those I serve.
C
I try innovative approaches in my work.
Indicative ranking:
A Leadership
B Customer/Citizen Orientation
C Problem Solving & Creativity
#15 Triad 15
A
I follow the procedures set out by the organisation.
B
I handle sensitive information with discretion.
C
I support colleagues during periods of heavy workload.
Indicative ranking:
A Professionalism & Integrity
B Professionalism & Integrity
C Teamwork
#16 Triad 16
A
I set time boundaries on projects and stick to them.
B
I openly express my ideas and concerns.
C
I look for ways to become more effective.
Indicative ranking:
A Organisation & Planning
B Leadership
C Results Orientation
#17 Triad 17
A
I show respect to all social and cultural groups.
B
I help new colleagues integrate into the team.
C
I am open to learning and to receiving feedback.
Indicative ranking:
A Professionalism & Integrity
B Teamwork
C Knowledge Management
#18 Triad 18
A
I take on tasks outside my immediate responsibilities.
B
I respond quickly to changing situations.
C
I use technology to improve my work.
Indicative ranking:
A Leadership
B Adaptability
C Problem Solving & Creativity
#19 Triad 19
A
I look for ways to reduce the time it takes to complete tasks.
B
I contribute to improving service quality for those I work with.
C
I systematically stay up to date with developments in my field.
Indicative ranking:
A Results Orientation
B Customer/Citizen Orientation
C Knowledge Management
#20 Triad 20
A
I present my ideas clearly and persuasively.
B
I organise my tasks according to priorities.
C
I approach challenges with creativity.
Indicative ranking:
A Leadership
B Organisation & Planning
C Problem Solving & Creativity
#21 Triad 21
A
I actively contribute to a positive team climate.
B
I quickly identify needs and propose solutions.
C
I maintain high standards of ethics and professional conduct.
Indicative ranking:
A Teamwork
B Customer/Citizen Orientation
C Professionalism & Integrity
#22 Triad 22
A
I organise my work so that schedules are always met.
B
I take the initiative to improve processes.
C
I pursue the exchange of knowledge and experience with colleagues.
Indicative ranking:
A Organisation & Planning
B Leadership
C Knowledge Management
#23 Triad 23
A
I respond flexibly to unforeseen changes.
B
I motivate others to give their best.
C
I focus on practical, efficient solutions to problems.
Indicative ranking:
A Adaptability
B Leadership
C Problem Solving & Creativity
#24 Triad 24
A
I ensure that everyone on the team feels respected and treated equally.
B
I faithfully meet the deadlines set for me.
C
I adapt my approach based on the response of those I serve.
Indicative ranking:
A Teamwork
B Results Orientation
C Customer/Citizen Orientation
#25 Triad 25
A
I analyse data before drawing conclusions.
B
I seek continuous professional development.
C
I remain calm and courteous under pressure.
Indicative ranking:
A Problem Solving & Creativity
B Knowledge Management
C Adaptability
#26 Triad 26
A
I encourage collaboration between different departments.
B
I carry out my responsibilities with consistency and transparency.
C
I plan my activities based on priorities.
Indicative ranking:
A Leadership
B Professionalism & Integrity
C Organisation & Planning
#27 Triad 27
A
I set realistic goals and work systematically to achieve them.
B
I actively participate in resolving issues affecting those I serve.
C
I acknowledge others' contributions to collective success.
Indicative ranking:
A Results Orientation
B Customer/Citizen Orientation
C Teamwork
#28 Triad 28
A
I consider different perspectives before making a decision.
B
I inspire trust in my colleagues.
C
I use modern tools and technologies in my work.
Indicative ranking:
A Professionalism & Integrity
B Leadership
C Knowledge Management
#29 Triad 29
A
I address operational problems creatively.
B
I collaborate with empathy and understanding.
C
I respond to my obligations with a sense of responsibility.
Indicative ranking:
A Problem Solving & Creativity
B Teamwork
C Professionalism & Integrity
#30 Triad 30
A
I adjust my work based on changes in scheduling.
B
I give clear instructions and direction when leading a team.
C
I provide information with clarity and accuracy.
Indicative ranking:
A Adaptability
B Leadership
C Customer/Citizen Orientation
#31 Triad 31
A
I face obstacles with determination and persistence.
B
I contribute to finding solutions through creative dialogue.
C
I support colleagues during demanding periods.
Indicative ranking:
A Results Orientation
B Problem Solving & Creativity
C Teamwork
#32 Triad 32
A
I consistently adhere to the ethical principles of my organisation.
B
I handle difficult situations without becoming discouraged.
C
I motivate others through my own example.
Indicative ranking:
A Professionalism & Integrity
B Adaptability
C Leadership
#33 Triad 33
A
I allocate my time in a way that maximises my effectiveness.
B
I actively listen to the needs and views of those I serve.
C
I contribute to building trust within the team.
Indicative ranking:
A Organisation & Planning
B Customer/Citizen Orientation
C Teamwork
#34 Triad 34
A
I present alternative approaches to problems.
B
I manage a heavy workload well, even under pressure.
C
I strengthen others' knowledge and skills through mentoring.
Indicative ranking:
A Problem Solving & Creativity
B Adaptability
C Knowledge Management
#35 Triad 35
A
I set priorities and work methodically.
B
I maintain a professional stance even under challenge.
C
I participate enthusiastically in group tasks.
Indicative ranking:
A Organisation & Planning
B Professionalism & Integrity
C Teamwork
#36 Triad 36
A
I adopt new practices when conditions change.
B
I propose solutions that improve service delivery.
C
I give feedback aimed at improving the team.
Indicative ranking:
A Adaptability
B Customer/Citizen Orientation
C Leadership
#37 Triad 37
A
I take initiatives to enhance innovation.
B
I remain consistent with my values and commitments.
C
I contribute to effective project organisation.
Indicative ranking:
A Leadership
B Professionalism & Integrity
C Organisation & Planning
#38 Triad 38
A
I recognise when I need to ask for help.
B
I work with accuracy and attention to detail.
C
I adapt my approach to new policies.
Indicative ranking:
A Teamwork
B Results Orientation
C Adaptability
#39 Triad 39
A
I contribute to knowledge-sharing within my team.
B
I support collective decision-making.
C
I consider alternative scenarios before reaching a conclusion.
Indicative ranking:
A Knowledge Management
B Teamwork
C Problem Solving & Creativity
#40 Triad 40
A
I maintain confidentiality on sensitive matters.
B
I set high performance standards for myself.
C
I welcome every person I serve with a willingness to help.
Indicative ranking:
A Professionalism & Integrity
B Results Orientation
C Customer/Citizen Orientation
#41 Triad 41
A
I make an effort to explain processes clearly to those I work with.
B
I continually seek new knowledge to develop professionally.
C
I provide solutions that take multiple factors into account.
Indicative ranking:
A Customer/Citizen Orientation
B Knowledge Management
C Problem Solving & Creativity
#42 Triad 42
A
I maintain self-control even when under pressure.
B
I take on a coordinating role in team projects.
C
I handle unexpected situations effectively.
Indicative ranking:
A Professionalism & Integrity
B Leadership
C Adaptability
#43 Triad 43
A
I take the initiative to reorganise processes.
B
I maintain relationships of mutual respect with colleagues.
C
I pursue the completion of goals on time.
Indicative ranking:
A Organisation & Planning
B Teamwork
C Results Orientation
#44 Triad 44
A
I treat criticism as a learning opportunity.
B
I contribute to building the skills of my colleagues.
C
I listen carefully to the needs of those I serve.
Indicative ranking:
A Adaptability
B Knowledge Management
C Customer/Citizen Orientation
#45 Triad 45
A
I take responsibility for my actions.
B
I work without bias alongside everyone.
C
I set clear objectives for every project I undertake.
Indicative ranking:
A Professionalism & Integrity
B Teamwork
C Organisation & Planning
#46 Triad 46
A
I contribute to creating a positive collaborative climate.
B
I adopt innovative solutions where needed.
C
I strengthen others' commitment through my own example.
Indicative ranking:
A Teamwork
B Problem Solving & Creativity
C Leadership
#47 Triad 47
A
I adapt to different working styles.
B
I support the development of new skills in my organisation.
C
I ensure the accuracy and quality of my work.
Indicative ranking:
A Adaptability
B Knowledge Management
C Results Orientation
#48 Triad 48
A
I ensure adherence to ethical standards in the workplace.
B
I organise resources for maximum output.
C
I welcome the input of everyone in the team.
Indicative ranking:
A Professionalism & Integrity
B Organisation & Planning
C Teamwork
#49 Triad 49
A
I respond flexibly to varying requests from those I serve.
B
I develop strategies for better outcomes.
C
I support the growth of knowledge in the organisation.
Indicative ranking:
A Adaptability
B Leadership
C Knowledge Management
#50 Triad 50
A
I remain consistent with deadlines and commitments.
B
I support fair distribution of responsibilities.
C
I propose solutions based on evidence-based thinking.
Indicative ranking:
A Results Orientation
B Leadership
C Problem Solving & Creativity
#51 Triad 51
A
I take the initiative to improve service delivery processes.
B
I maintain consistent ethical values in all my dealings.
C
I manage my team's time and priorities.
Indicative ranking:
A Customer/Citizen Orientation
B Professionalism & Integrity
C Organisation & Planning
#52 Triad 52
A
I focus on achieving both qualitative and quantitative targets.
B
I create an environment that enhances collective performance.
C
I respond positively to feedback.
Indicative ranking:
A Results Orientation
B Leadership
C Adaptability
#53 Triad 53
A
I gather and share useful information with the team.
B
I strengthen cooperation through dialogue.
C
I pursue results with persistence and method.
Indicative ranking:
A Knowledge Management
B Teamwork
C Results Orientation
#54 Triad 54
A
I take on responsibilities in demanding projects.
B
I leverage colleagues' ideas for innovative solutions.
C
I apply knowledge I gain to practical tasks.
Indicative ranking:
A Leadership
B Teamwork
C Knowledge Management
#55 Triad 55
A
I change my approach when circumstances require it.
B
I motivate colleagues through my own example.
C
I analyse the root cause of a problem before proposing a solution.
Indicative ranking:
A Adaptability
B Leadership
C Problem Solving & Creativity
#56 Triad 56
A
I work with commitment and honesty.
B
I organise my work to avoid delays.
C
I build trust-based relationships with those I serve.
Indicative ranking:
A Professionalism & Integrity
B Organisation & Planning
C Customer/Citizen Orientation
#57 Triad 57
A
I explore alternative ways of resolving issues.
B
I accept differences and work without prejudice.
C
I adopt and integrate new tools and technologies.
Indicative ranking:
A Problem Solving & Creativity
B Teamwork
C Adaptability
#58 Triad 58
A
I prioritise tasks based on their importance and deadlines.
B
I share information that can benefit the whole team.
C
I communicate with honesty and consistency.
Indicative ranking:
A Organisation & Planning
B Knowledge Management
C Professionalism & Integrity
#59 Triad 59
A
I give others space to contribute actively.
B
I keep the final goal in mind when making decisions.
C
I promote individual accountability within the team.
Indicative ranking:
A Teamwork
B Results Orientation
C Leadership
#60 Triad 60
A
I respond positively to the challenges that come with change.
B
I lead the team with clear goals and enthusiasm.
C
I analyse data to support my proposals.
Indicative ranking:
A Adaptability
B Leadership
C Problem Solving & Creativity
#61 Triad 61
A
I actively offer help when I see someone struggling.
B
I contribute to improving services for those I work with.
C
I remain calm and polite even under pressure.
Indicative ranking:
A Teamwork
B Customer/Citizen Orientation
C Professionalism & Integrity
#62 Triad 62
A
I motivate colleagues to achieve common goals.
B
I organise my files for easy access.
C
I consistently apply ethical standards in my work.
Indicative ranking:
A Leadership
B Organisation & Planning
C Professionalism & Integrity
#63 Triad 63
A
I integrate new working methods quickly.
B
I gather evidence before reaching a decision.
C
I participate actively in group work.
Indicative ranking:
A Adaptability
B Problem Solving & Creativity
C Teamwork
#64 Triad 64
A
I define clear goals and track my progress.
B
I share useful information with the team.
C
I give priority to the needs of those I serve.
Indicative ranking:
A Results Orientation
B Knowledge Management
C Customer/Citizen Orientation
#65 Triad 65
A
I maintain enthusiasm and motivation in difficult times.
B
I examine different viewpoints before reaching a conclusion.
C
I consistently meet work schedules.
Indicative ranking:
A Leadership
B Problem Solving & Creativity
C Organisation & Planning
#66 Triad 66
A
I continually strive to improve my performance.
B
I accept different approaches to the same task.
C
I propose new solutions to longstanding problems.
Indicative ranking:
A Results Orientation
B Adaptability
C Problem Solving & Creativity
#67 Triad 67
A
I create a climate of trust within the team.
B
I use my experience to guide others.
C
I justify my decisions with data.
Indicative ranking:
A Teamwork
B Leadership
C Knowledge Management
#68 Triad 68
A
I collaborate with diverse people towards a shared outcome.
B
I recognise my mistakes and learn from them.
C
I readjust my plans when unexpected changes occur.
Indicative ranking:
A Teamwork
B Professionalism & Integrity
C Adaptability
#69 Triad 69
A
I set ambitious but realistic targets.
B
I collect and record experiential knowledge for future use.
C
I give priority to those I serve.
Indicative ranking:
A Results Orientation
B Knowledge Management
C Customer/Citizen Orientation
#70 Triad 70
A
I contribute to maintaining a positive working climate.
B
I seize every opportunity to learn something new.
C
I make decisions responsibly and with integrity.
Indicative ranking:
A Teamwork
B Knowledge Management
C Professionalism & Integrity
#71 Triad 71
A
I coordinate the team with the aim of improving efficiency.
B
I organise my schedule according to deadlines.
C
I adapt to new environments without difficulty.
Indicative ranking:
A Leadership
B Organisation & Planning
C Adaptability
#72 Triad 72
A
I solve problems in a creative way.
B
I propose solutions aimed at better service delivery.
C
I guide clearly and lead by example.
Indicative ranking:
A Problem Solving & Creativity
B Customer/Citizen Orientation
C Leadership
#73 Triad 73
A
I analyse complex situations systematically.
B
I organise the data I gather from my work.
C
I manage my time productively.
Indicative ranking:
A Problem Solving & Creativity
B Knowledge Management
C Organisation & Planning
#74 Triad 74
A
I make decisions that respect diversity.
B
I encourage others to develop their skills.
C
I adapt my communication style to my audience.
Indicative ranking:
A Teamwork
B Leadership
C Adaptability
#75 Triad 75
A
I think of ways to make my work more efficient.
B
I collaborate without competition within the team.
C
I follow procedures responsibly and transparently.
Indicative ranking:
A Results Orientation
B Teamwork
C Professionalism & Integrity
#76 Triad 76
A
I help the team learn from its experiences.
B
I quickly resolve practical issues in the workplace.
C
I make sure that those I serve leave satisfied.
Indicative ranking:
A Knowledge Management
B Problem Solving & Creativity
C Customer/Citizen Orientation

Interpreting Your Results

Once all 76 triads are scored, the system produces a competency profile. Reports often include an overall breakdown per competency, plus separate views of your strongest areas and competencies flagged for development.

Results are typically expressed as a percentage alignment with a target competency profile. A score above 80% in a given competency suggests strong behavioural alignment; scores below 60% may indicate an area where your self-reported work style diverges from the benchmark.

The composite score (the mean across all 9 competencies) is what most organisations use as a comparative metric across candidates. An average alignment of approximately 75% is often considered a solid result.

Tips for Completing the Questionnaire

1. Be Honest — The Tool Detects Faking

Because the questionnaire is ipsative (forced-choice), attempts to always pick the "best-sounding" option often produce inconsistent profiles that trained assessors can identify. Authenticity typically produces a more coherent and favourable profile.

2. Understand the Competencies Before You Start

Familiarising yourself with the nine competencies and what behaviours they describe helps you make deliberate, reflective choices rather than reactive ones.

3. Think in a Work Context

Base your choices on how you actually behave at work — or how you would behave in a professional setting — rather than how you behave in everyday social situations.

4. Don't Overthink Individual Triads

Your overall pattern across all 76 triads matters far more than any single response. Trust your instincts on ambiguous triads and move on.

5. Practice With These Examples First

Working through practice triads — like the 76 above — builds familiarity with the format, reduces test anxiety, and helps you understand which competency each type of statement typically represents.

Remember: This questionnaire is one component of a wider assessment process. Employers use it as a structured data point, not as a definitive judgement. A strong profile is one that is internally consistent and reflects genuine professional strengths.

Ready to Practice for Your OPQ32 Occupational Personality Test?

Access our free interactive OPQ32 practice test and go into your assessment with confidence.

Access Free Interactive OPQ32 Practice Test →